Warranty and FAQ
Warranty and payment
What we cover, what we don’t, and how you pay.
Covered
Our warranty
5-year material warrantyCovers material defects such as discolouration, cracking and deterioration under normal indoor use.
1-year workmanship warrantyCovers installation issues such as peeling, bubbling or lifting caused by workmanship defects.
What we do about itFor verified claims, we assess the affected area and carry out the necessary rectification or replacement.
Main doors, both sidesThe warranty covers the corridor side of a main door as well as the inside.
Payment
How you pay
50% deposit to bookPaid when you confirm, to secure your installation slot and order the film. The deposit is non-refundable once the job is confirmed.
50% when we finishThe balance is due on completion of the installation.
Prices are finalHomeWrap is not GST-registered.
Not covered
What the warranty doesn’t cover
- Impact damage, scratches, cuts and dents.
- Direct heat, such as film right beside a cooktop or oven.
- Surfaces that stay wet or sit in standing water.
- Fully outdoor surfaces exposed to rain and weather, such as gates and exterior walls. The corridor side of a main door is covered.
- Cleaning with solvents, bleach or abrasive pads.
- Problems in the surface underneath, such as moisture, swelling or peeling paint.
- Work altered or repaired by someone else.
Questions
How long does it take?
A main door takes 2–3 hours, and bedroom doors 1–2 hours each. Most kitchens take half a day to a full day. No hacking, no carpentry, and we clean up before we leave.
Will it peel?
We prep every surface, wrap each edge tight and trim by hand, so the film stays put. Our 1-year workmanship warranty covers any peeling, bubbling or lifting from the installation, on the corridor side of your main door too, and the film carries a 5-year material warranty. If something isn’t right, we come back and fix it.
Can I see the finishes in person?
Yes. We bring samples to your site visit, so you can see each finish in your own light before you decide. You can also visit our showroom at Oxley Bizhub in Ubi, by appointment.
How do I pay?
A 50% deposit when you confirm, to book your slot and order the film, and the balance when we finish. The deposit is non-refundable once the job is confirmed. Prices are final: HomeWrap is not GST-registered.
Is it OK near heat and water?
Yes, for everyday use. The film is wipe-clean, takes splashes and normal kitchen warmth, and is fine on the corridor side of your main door. Keep it away from direct heat and standing water: we leave a gap beside the hob and oven, and hot pots or pans need a trivet. Gates and walls out in the rain aren’t suitable.
Which film do you use?
Premium architectural film from LX Hausys BENIF (formerly LG Hausys), Bodaq and 3M DI-NOC, all made for interiors. The finish codes on this site are BENIF codes.
What changes the price?
The size and number of doors, drawers or panels, details such as grooves, glass and edges, and the condition of the surface.
Get your price in four taps
Answer four quick questions to see your estimate. We reply within 30 minutes, 10am–8pm.